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In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Services Limited (tagis), to protect customers’ prepayments in the unlikely event of our financial failure and paid respect of:

  • non-flight inclusive packages commencing and returning to the UK
  • the ground handling aspects of packages where the customer is responsible for arranging travel to the destination

offered on this website (subject to the terms of the insurance policy), for:

  • a refund of such prepayments if customers have not yet travelled, or
  • making arrangements to enable the holiday to continue of customers have already travelled.

Customers’ prepayments are protected by a topp policy

In the unlikely event of financial failure please contact the claims helpline on +44 (0)870 0137 965. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (tagis), registered number 02527363 and underwritten by International Insurance Company of Hannover Limited (inter Hannover), registered number 01453123. tagis and Inter Hannover are authorised and regulated by the Financial Services Authority.