If you wish to alter your holiday.

Once we have confirmed your booking, any change you wish to make to your holiday arrangements must be notified by email and will be carried out subject to availability. For changes notified more than 60 before your departure date, an arrangement fee of £50 per person will be charged. Changes notified within 60 days of your departure date will be treated as a cancellation of your original booking and cancellation charges as set out below will be levied.

If you wish to cancel your holiday.

If you fail to pay in full 60 days prior to departure, we reserve the right to cancel your booking and your deposit will be forfeited. Should you or any member of your party be forced to cancel your booking, we must receive notice by email from the person making the original booking. The cancellation will take effect from the date that such notice is received at our offices, and the following cancellation charges will apply. The charges are expressed as a percentage of the total holiday price.

More than 60 days prior to departure » Deposit

Between 40 and 59 days prior to departure » 30%

Between 30 and 39 days prior to departure » 50%

Between 15 and 29 days prior to departure » 75%

Between 8 and 14 days prior to departure » 90%

7 days or less prior to departure » 100%

Cancellation by La Fuga.

Very occasionally it may be necessary for us to cancel a specific departure. We reserve the right to do this for any reason up to 30 days prior to the departure date. In these circumstances, you will be entitled to: a) Book any other available tour from this brochure (where the cost is less, you will be refunded the difference, but where the cost is more, you will be expected to pay the additional cost); or b) receive a full refund of all monies paid. In the event that it is necessary for La Fuga to cancel a specific tour, La Fuga will not be liable for any flight costs incurred by the customer. For this reason it is recommended flight booking is delayed until the tour is confirmed.

Alterations to Itinerary.

We will use our best endeavours to ensure that none of the ingredients of your holiday arrangements has to be altered. However, occasions may arise when we cannot follow our advertised itineraries, or cannot maintain our advertised schedules. Our itineraries are put forward as a statement of intention only, not as representations or undertakings that they will be carried out. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries beyond our control, e.g. war, threat of war, riots, civil strike, terrorist activity, strikes, governmental action, natural disasters, fire, technical problems of transport, closure of ports or airports, cancellation or changes of schedule by scheduled airlines, or similar events beyond our control, such expenses are to be borne by the clients.

Additional Expenses.

Any expenses incurred by a guest, over and above items included as part of the holiday are due at time of departure and may be settled by credit card with your guide. Any expenses not settled with La Fuga before departure are payable on return home and may be subject to a £50 administration fee.

Passports, Visas and Health requirements.

A valid British Passport is required to gain entry to Italy, Spain and France. If you need to apply for a new passport or for its renewal, make such application at least eight weeks before departure. Foreign nationals are advised to contact their local Italian, Spanish or French embassies to check their visa requirements. At the time of publication, (March 2008) no vaccinations are required for holidays taken from this website. The Department of Health provides health advice for travelers and online application for an EHIC card giving citizens of member states reciprocal health benefits within the EU. Available here.

Complaints.

If you have a complaint whilst on holiday, you must report it at the time to your hotelier and to our representative to enable it to be put right. If you feel the matter is serious, you should also notify our UK office by phone, email or fax.

Price Guarantee.

Whilst we reserve the right to increase or decrease brochure prices at any time, once you have booked your holiday and paid the deposit, the price of your holiday as shown on your booking confirmation is fully guaranteed and will not be subject to any surcharge.